Terms of service
Terms of Service
OVERVIEW
Welcome to VELYROVA. The terms “we,” “us,” and “our” refer to VELYROVA.
VELYROVA operates this online store and website, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”).
VELYROVA is powered by Shopify, which provides the technology platform used to operate our online store. Purchases made through the store are transactions between you and VELYROVA.
These Terms of Service, together with the policies referenced in them, govern your access to and use of the Services.
Please read these Terms carefully. By accessing or using the Services or purchasing products through the store, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use the Services.
Nothing in these Terms is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted under applicable law.
SECTION 1 — ACCESS AND ACCOUNT
By using the Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
When using the Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information, shipping address, and other information necessary to process your order.
You agree that the information you provide is accurate, current, and complete and that you have the right to provide it.
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to describe and display our products accurately. Product colors and appearance may vary depending on your device, display settings, lighting, and other factors.
Product descriptions, specifications, availability, and images may be updated from time to time.
We reserve the right to discontinue products, limit quantities, or refuse orders where permitted by applicable law.
Nothing in this section limits your statutory rights relating to product conformity, defects, warranties, returns, refunds, or other mandatory consumer remedies.
SECTION 3 — ORDERS
When you submit an order, you are requesting to purchase the products identified in your order.
We reserve the right to accept or decline an order where permitted by applicable law, including where a product is unavailable, a pricing or listing error has occurred, payment cannot be authorized, or fraud or unauthorized activity is reasonably suspected.
Your order will be subject to our Return & Refund Policy.
Please review your order carefully before completing your purchase. Cancellation requests made after an order has entered fulfillment may not always be possible, except where applicable law provides otherwise.
If we cancel or materially change an order, we will notify you using the contact information you provided and, where appropriate, refund amounts paid for the affected order.
Products purchased through our store are intended for personal or household use unless otherwise stated.
SECTION 4 — PRICES AND BILLING
Prices displayed on the store are those applicable at the time of purchase unless otherwise stated.
Prices, discounts, promotions, and product availability may change from time to time.
The checkout will display applicable charges that we are required to disclose before you complete your purchase.
For current United States orders, our fulfillment arrangement uses DDP shipping, under which applicable duties and tariffs are included in the fulfillment arrangement. Customers will not normally be asked to pay additional delivery charges for those duties under that arrangement.
You agree to provide accurate and complete payment and billing information and to keep that information up to date where necessary to complete your transactions.
By submitting payment information, you represent that you are authorized to use the applicable payment method.
SECTION 5 — SHIPPING AND DELIVERY
We provide available delivery information during the purchasing process and through our Shipping Policy.
For current United States orders, estimated transit time is 6–8 business days after dispatch.
Delivery dates and times are estimates and may be affected by carrier delays, customs procedures, weather, operational disruptions, or other circumstances beyond our reasonable control.
We will not knowingly advertise a shipping timeframe without a reasonable basis for expecting that timeframe to be achievable.
If we learn that an order cannot be shipped within the promised timeframe, we will provide any notice, cancellation option, or refund required by applicable law.
Nothing in this section limits any statutory rights you may have concerning delivery, cancellation, refunds, or delayed orders.
SECTION 6 — INTELLECTUAL PROPERTY
The Services and their contents, including trademarks, logos, text, graphics, images, videos, product descriptions, page designs, and other materials, are owned by VELYROVA or its licensors and are protected by applicable intellectual-property laws.
You may access and use the Services for personal, non-commercial purposes.
Except where permitted by law or expressly authorized by us, you may not reproduce, distribute, modify, publicly display, republish, commercially exploit, or otherwise use material from the Services without our prior written permission.
VELYROVA trademarks, names, logos, product names, designs, and slogans may not be used without our prior written permission.
Shopify and its trademarks belong to Shopify. Other trademarks appearing on the Services belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not control or operate.
Third-party tools are provided subject to the terms and conditions of the relevant third-party provider.
Your use of third-party tools is at your discretion and subject to any applicable third-party terms.
We may introduce additional features or tools in the future, which may also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links or functionality provided by third parties.
We are not responsible for the content, accuracy, availability, security, or practices of third-party websites or services.
Accessing third-party websites or using third-party services is at your own discretion and may be subject to the third party’s terms and policies.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
VELYROVA uses Shopify to provide the technology that operates this online store.
Purchases made through the store are transactions between you and VELYROVA. Shopify is not the seller of the products offered by VELYROVA and is not responsible for the products sold through our store, except to the extent required by applicable law.
SECTION 10 — PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, Shopify and certain service providers may process personal information as necessary to provide the Services, process payments, fulfill orders, operate the website, prevent fraud, and perform related functions.
Please review our Privacy Policy for information about how personal information is collected, used, disclosed, and protected.
SECTION 11 — FEEDBACK
If you submit reviews, comments, suggestions, ideas, photographs, or other feedback relating to the Services (“Feedback”), you grant VELYROVA a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that Feedback for operating, improving, and promoting the Services.
You represent that you have the necessary rights to any Feedback you submit and that your Feedback does not violate the rights of another person or entity or applicable law.
We may remove Feedback that we reasonably believe violates these Terms or applicable law.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, or other matters.
Where permitted by law, we may correct such errors and update information when discovered.
If an error materially affects an order and applicable law permits us to do so, we may contact you to correct or cancel the affected order and provide any refund required by law.
SECTION 13 — PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services to:
(a) violate any applicable law or regulation;
(b) infringe intellectual-property, privacy, or other rights of another person;
(c) provide false, misleading, or fraudulent information;
(d) interfere with the operation or security of the Services;
(e) distribute malware or other harmful code;
(f) conduct unauthorized commercial resale or unauthorized use of the Services;
(g) attempt to gain unauthorized access to accounts, systems, or data; or
(h) engage in conduct that materially interferes with other customers’ use of the Services.
We may restrict or terminate access where permitted by law if we reasonably believe these Terms have been violated.
SECTION 14 — AUTOMATED ACCESS
You may not use automated systems, bots, crawlers, scraping tools, or other automated methods to access or extract data from the Services except where such access is expressly permitted by us or applicable law.
Nothing in this section is intended to restrict rights that cannot lawfully be restricted.
SECTION 15 — TERMINATION
We may suspend or terminate access to the Services where permitted by law, including where there is a material violation of these Terms, unlawful activity, fraud, or a security risk.
Termination does not affect rights or obligations that accrued before termination.
Provisions concerning intellectual property, privacy, liability, indemnification, and other provisions that by their nature should survive termination will continue to apply to the extent permitted by law.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an “as available” basis.
We do not guarantee that the website or Services will always be uninterrupted, secure, or error-free.
Nothing in these Terms excludes or limits warranties, guarantees, or statutory rights that cannot legally be excluded or limited, including mandatory consumer rights concerning the conformity, safety, or quality of goods.
Product-specific instructions, warnings, and limitations provided with a product or on its product page form part of the information applicable to that product.
VELYROVA is not represented as a substitute for professional medical diagnosis or treatment.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VELYROVA will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law, including liability for fraud, intentional misconduct, or rights and remedies that consumers cannot legally waive.
For consumers, nothing in this section limits mandatory rights or remedies provided by applicable consumer-protection law.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify VELYROVA against reasonable losses, claims, and expenses arising from your material breach of these Terms, unlawful use of the Services, or infringement of another person’s rights.
This section does not apply to the extent that applicable law does not permit such an obligation.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law and the remaining provisions will remain in effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms and the policies referenced in them constitute the agreement governing your use of the Services and supersede earlier versions or communications concerning the same subject matter, except where otherwise required by law.
SECTION 21 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.
We may assign or transfer our rights and obligations where permitted by law.
SECTION 22 — GOVERNING LAW
These Terms are governed by the laws of India, subject to any mandatory consumer-protection laws that apply to you in the jurisdiction where you reside.
Nothing in these Terms is intended to deprive consumers of rights that cannot legally be excluded by contract.
SECTION 23 — HEADINGS
Section headings are provided for convenience only and do not affect the meaning or interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
We may update these Terms from time to time by publishing an updated version on our website.
The updated version will be effective from the date stated in the revised Terms or, where no date is stated, when published.
Where applicable law requires us to notify you of material changes, we will do so using the contact information available to us.
SECTION 25 — CONTACT INFORMATION
Questions regarding these Terms may be sent to:
VELYROVA
Email: support@velyrova.com
Last updated: September 19, 2026