Refund policy
Return & Refund Policy
At VELYROVA, we want you to receive your order in good working condition. Our HD-01 product is covered by a 6-month warranty for genuine product-quality issues.
Quality Issues
If you believe your VELYROVA product has a product-quality issue during the 6-month warranty period, please contact us at:
To review your claim, please provide:
- Your order number
- A clear description of the issue
- Clear photographs showing the issue
- A video demonstrating the issue
Photo and video evidence may be required to determine whether the issue is a genuine product-quality defect rather than damage caused by misuse, accident, improper handling, or other customer-caused circumstances.
No Physical Return Required
For an approved product-quality claim, you do not need to physically return the product.
Our current fulfillment and after-sales arrangement allows quality claims to be reviewed using the required evidence, because international return shipping to the fulfillment location can be costly.
Approved Refunds
If we determine that the issue qualifies as a covered product-quality defect, VELYROVA may provide a refund for the affected product.
Refunds are generally issued to the original payment method used for the purchase. The time required for the funds to appear in your account depends on your payment provider or financial institution.
Any separately charged shipping or delivery fees are generally non-refundable for a warranty claim, except where applicable law requires otherwise.
What Is Not Covered
The 6-month warranty does not cover damage or problems resulting from:
- Accidental damage
- Misuse or improper use
- Improper handling
- Failure to follow product instructions
- Modifications or unauthorized repairs
- Normal wear and tear
- Damage caused by circumstances unrelated to a product-quality defect
We may request additional information or evidence when necessary to evaluate a claim.
How to Submit a Claim
Email support@velyrova.com with your order number, a description of the issue, and the required photographs and video.
We will review the information and contact you regarding the outcome and available resolution.
Shipping Delays or Non-Delivery
This warranty policy concerns product-quality issues and does not limit any rights you may have if an order is not shipped or delivered as promised.
Where applicable law requires a cancellation or refund because an order cannot be shipped within the stated timeframe, VELYROVA will provide the applicable remedy.
Consumer Rights
Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable law.
Last updated: September 19, 2026